Terms of Use
University ID Card
The Tulane Card identifies you as a member of Tulane University, and includes your name, photo and classification. Please keep you Tulane Card with you at all times while on campus. Your Tulane Card is non-transferable.
The Tulane Card is the property of Tulane University . It is entrusted to participating students, faculty and staff members while those individuals are enrolled in or employed by the University. The user understands that the card is to be used only by him/her and is non-transferable. Participating vendors may require additional identification to ensure that the person using the Tulane Card is the actual owner of the card.
All sales transactions are debited from the cardholder's account. The cardholder is responsible for observing the transaction debited at the point and time of sale and for monitoring his/her own account. Students will be held responsible for debit and meal plan transactions that are allowed when the system is in an “offline” mode. Cardholders may, at any time, request a statement of transaction from the Tulane Card Office.
This card is for University identification and must be carried by the named individual at all times. It should be presented as proof of identification upon request by any University official. This card is NON-TRANSFERABLE. The lending of this card to anyone, or the possession of another person's I. D. card, is a violation of University regulations and may result in confiscation of the card and loss of privileges.
Report lost cards immediately to the Card Office. The University is not responsible for any loss or expense resulting from the loss, theft, or misuse of this card. If lost, a replacement fee will be charged. If damaged, unintentionally, a replacement can be issued.
If a card is found, please return to:
Tulane Card Office
Bruff Commons, Suite 102
31 McAlister Drive
New Orleans, Louisiana 70118 -5672
Ph: (504)865-5629
Fax: (504)862-8972
tucard@tulane.edu
Liability
You may be liable for the unauthorized use of your ID. You will not be liable for unauthorized use that occurs after you notify the Tulane Card Office at Tulane University , New Orleans , Louisiana 70118 -5698, in writing of the loss, theft, or possible unauthorized use. In any case, your liability will not exceed $50.00. Account balances are fully refundable to graduating students and those who withdraw from the University. All other refunds are subject to a $25.00 processing fee. All refunds are subject to the student's Accounts Receivable account being paid in full. The balance of a student's account will be carried over from semester to semester until the student graduates or formally withdraws. No partial refunds will be given at any time.
The cardholder agrees to abide by all rules, regulations, policies, and procedures specified by the University and the Tulane Card program. Violations of such rules, regulations, policies, and/or procedures may result in the cancellation of the cardholder's account. Future changes in terms and conditions regulating use of this card will apply to all cards in the circulation and use at that time and will supersede the terms and conditions in effect at the time the card was acquired.
Error Resolution
a. If there is an error on a receipt or activity statement, or the Cardholder would like more information about a specific transaction; the Tulane Card Office may be contacted by telephone at (504) 865-5629 or by mail within sixty (60) days of noticing the error. In the event of verbal notification, the Tulane Card Office may require that the Cardholder submit written notification within ten (10) business days.
b. When making a request for an adjustment to the Account, the Cardholder must furnish the following information: (1) the Cardholder's name and Account number; (2) a description of the transaction in question and explanation of discrepancy; and (3) the dollar amount of the transaction in question.
c. The Tulane Card Office will investigate the Cardholder's request and provide a written decision to the Cardholder within ten (10) business days. If an error is found, the Tulane Card Office will make the necessary adjustments to the Cardholder's Account. If no error is found, the Tulane Card Office will provide the Cardholder with a written explanation within three (3) business days of the conclusion of the investigation. The Cardholder may request copies of the document(s) used to conduct the investigation.
Merchandise will be accepted for return according to the refund policy in force when the goods or services were purchased. Return of purchases made with the Tulane Card will be issued a credit to their account balance. No cash refunds will be given.
When a card is lost or stolen, the related account balance cannot be protected until the card is reported missing to the Tulane Card Office. Only the account balance at the time the card is reported lost/stolen and invalidated can be protected. There is a $20.00 card replacement fee.